Mi7 / CRMC Case Study – Report Interface

The Client
Capital Region Medical Center (CRMC) in Jefferson City, Mo. is an affiliate hospital of University of Missouri Health Care. It encompasses a full service hospital and an expansive clinic system covering eight counties. The hospital’s Inpatient Rehabilitation Center is one of the few accredited hospital-based rehabilitation centers in the state.

The Situation
For many years, CRMC had been using a manual, fax-based system to transfer diagnostic reports, or reports from various studies between 100+ providers across 30 clinics, using 23 separate EMR databases, in the region. In addition, reports between the hospital itself and the network of providers and clinics, including discharge orders, patient histories, and others, were being faxed and manually processed.

As the partner for the data migration project to create CRMC’s centralized eClinicalWorks system, Mi7 Solutions was well positioned to help them execute this phase of their eClinicalWorks project. Mi7’s experience with CRMC, their processes and needs, as well as their extensive knowledge of health care IT and eClinicalWorks made them a trusted resource.

The Client’s Need
Capital Regional Medical Center processes 400-800 reports each day between their 30 clinics and with the main hospital. The previous process was manual on both ends, meaning the sender and the receiver each had time consuming tasks to manage for hundreds of reports. With a recently implemented, centralized eClinicalWorks system in place, they sought a way to automate the process and make information more readily available.

It was also imperative that CRMC’s workflow was considered, as the process for how an automated reporting system functions would be much different from the way that the manual reports were flowing through their system. This involved both process documentation, as well as the shift in focus for the staff managing the process.

How Mi7 Solutions Helped
Mi7 listened closely to CRMC’s project requirements. Once they had a full understanding of the needs and challenges, they collaborated with the team and provided a plan, with suggestions for the best ways to accomplish CRMC’s goals. Extra care was taken to draft the scope of work and clearly define the requirements and end result.

To meet the goal, Mi7 developed a custom reports interface for CRMC, leveraging HL7 language (the standard health care interface language) to allow for the transfer of data. All reports, clinical documentation, lab and radiology results, and others, are easily transmitted through the interface for accessibility to all providers involved in the patient’s care.

Results
There have been many benefits as the result of the implementation of the reports interface. A great deal of time is being saved by eliminating the need to manually fax hundreds of reports between CRMC providers each day. This translates to overall cost savings, and a large burden being relieved from CRMC’s fax system. The patients also see a benefit in that there is more accuracy, and more immediate access to information, which ultimately expedites treatment.

“Mi7 is very detail oriented, which is imperative when you’re working with the type of information involved in the transfer and sharing of patient data. His thoroughness led to a very well-defined scope of work and project requirements, which allowed the project to run very smoothly with no surprises. As we have the need to add new reports to eClinicalWorks, Mi7 is right there with us, adding to the interface as our needs grow. Mi7 is great to work with, and we’ll continue to work with them on future projects.”

Belynda Imhoff, RN, MS
Director, Health Informatics,
Capital Region Medical Center